This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. SLA. And, because Azure Active Directory B2C is a reliable, globally-distributed service with an SLA of 99.9%, they will be able to access your app or service from virtually everywhere. Right now, Microsoft only offers 99.9% SLA for Azure AD user authentication. Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center); That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised; During or with respect to preview, pre-release, beta or trial versions of a Service, feature or software (as determined by us) or to purchases made using Microsoft subscription credits; That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices; That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with our published guidance; That result from faulty input, instructions, or arguments (for example, requests to access files that do not exist); That result from your attempts to perform operations that exceed prescribed quotas or that resulted from our throttling of suspected abusive behavior; Due to your use of Service features that are outside of associated Support Windows; or. Does this mean that, if I have a cloud application which uses AD B2C, its availability cannot get better than 99.9%? Scenario: I’m creating a Software as a Service (SaaS). Technical support for Azure Active Directory Free and Premium is available through Azure Support, starting at ₹1,916.792/month. 3. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. On April 1, 2021, Microsoft will update its public SLA to reflect this change. Sign in Azure AD B2C users with our libraries. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. Azure SLA Board. "Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. Microsoft will replace its public SLA on April 1, 2021 to replicate this variation. These terms will be fixed for term of your Agreement. For example, if you purchased both Exchange Online and SharePoint Online (not as part of a suite), and during the term of the subscription an Incident caused Downtime for both Services, then you could be eligible for two separate Service Credits (one for each Service), by submitting two claims under this SLA. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. Minor versions older than N-1 are not supported.Minor versions are bugfixes or features with non-breaking (additive) API changes. Service availability is a very important factor. Therefore, we w… The complete user experience can be branded and customized seamlessly with any… Introduction. Read the service-level agreement (SLA) for Azure Active Directory B2C (Azure AD B2C) service. You must be in compliance with the Agreement in order to be eligible for a Service Credit. 2. By using Azure AD-B2C you can provide your customers: Easy sign ups. I will have a SPA App + Web API so here come the questions: As far as I understand I am going to be using the OpenID implicit flow which would require: One App in my AD tenant for the SPA. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues. Will the new SLA (99.99%) offered to both Azure AD and Azure AD B2C? Get started in four simple steps with Azure AD B2C. "Downtime" is defined for each Service in the Services Specific Terms below. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. We will provide at least 90 days' notice for adverse material changes to this SLA. Get Azure innovation everywhereâbring the agility and innovation of cloud computing to your on-premises workloads. We will provide at least 90 daysâ notice for adverse material changes to this SLA. Hello again in the Azure AD B2C series! Customer can use their preferred social, enterprise, or local identities to get single sign-on access to applications. Unless as otherwise provided in a specific SLA, only one Service Credit is permitted per Service for an Applicable Monthly Period. "Claim" means a claim submitted by Customer to 21Vianet pursuant to this SLA that a Service Level has not been met and that a Service Credit may be due to Customer. We guarantee at least 99.9% availability of the Azure Active Directory B2C service. Active 2 years, 2 months ago. For licenses reserved, but not paid for, at the time of the Incident. If we determine that a Service Credit is owed to you, we will apply the Service Credit to your Applicable Monthly Service Fees. âMaximum Available Minutesâ is the sum of all Deployment Minutes across all Azure AD B2C directories in a given Microsoft Azure subscription during a billing month. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. "Customer Support" means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services. 6. Microsoft Identity Web is a library which contains a set of reusable classes used in conjunction with ASP.NET Core for integrating with the Microsoft identity platform (formerly Azure AD v2.0 endpoint) and AAD B2C.. This SLA applies to the Microsoft Online Services listed herein (a âServiceâ or the âServicesâ), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service. Ask Question Asked 2 years, 2 months ago. client to be able to focus on the application with confidence knowing Azure AD B2C handles the security. Learn about claims, Service Credits, and limitations. No SLA is provided for the Free tier of Azure Active Directory B2C. I’m having multiple customers & I want to manage their identity.. For some of my customers the users won’t have corporate identity ; I would like to offer them to login using their social identity (e.g. UPDATE June 26, 2020: On June 22nd, we announced end of support timelines for Azure AD Authentication Library (ADAL) and Azure AD Graph.. READ DOCS. "Management Portal" means the web interface, provided by 21Vianet, through which customers may manage the Service. GET STARTED. 1. Azure Active Directory B2C. Self-service and password management. On April 1, 2021, we will update our public service level agreement (SLA) to promise 99.99% uptime for Azure AD user authentication, an improvement over our previous 99.9% SLA. LimitationsThis SLA and any applicable Service Levels do not apply to any performance or availability issues: Services purchased through Open, Open Value, and Open Value Subscription volume licensing agreements, and Services in an Office 365 Small Business Premium suite purchased in the form of a product key are not eligible for Service Credits based on service fees. Otherwise provided in a failure to meet a Service ( AKS ) a. Will be fixed for term of your Agreement does just that and a Customer on-premises Network sole and remedy. Preview '' refers to the organization that has entered into the Agreement user sign-up, sign-in profile. 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