To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your There are two ways to do this: download the firmware from our website and update with USB, or update it directly from your TV. This takes about 10 minutes. or text SMSCARE to 62913 TU7000 TV has abnormal colors, ghosting, or blurry picture. Copyright© 1995-2020 SAMSUNG All Rights Reserved. I have Beoplay M5 which is a wifi/bluetooth speaker. , our Samsung representative will be in touch with you. 3. Wifi Speaker Surround Setup is greyed out, https://eu.community.samsung.com/t5/audio-video/no-surround-sound/td-p/156686. what you need to do is to go in your router settings and change the channel for the 5G network. FAQ for Samsung Home cinema. The Samsung SWA-8500S Wireless Rear Speakers Kit is optional to this, and they are compatible with various other Samsung soundbars too. 4. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Bought the SWA-8000S rear speakers but am getting no sound. 2. You just need to update your firmware. I'm trying to gather some visibility on how widespread the connection issues are with the new Samsung HW-Q90R Soundbar. Currently, there is an issue where they do not wake up correctly when you turn the TV back on, Their volume is very low, can barely hear them in my small room and they don't sync up properly with the Soundbar. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Samsung Smart TVs are loaded with many popular apps like Netflix, YouTube, Xfinity, Amazon, and HBO Max. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Help us to make recommendations for you by updating your product preferences. If you turn off a TV that has an HW-Q90R Soundbar connected to it, the wireless rear speakers and subwoofer go to sleep after about 15 minutes. , our Samsung representative, wants to know about you so they can assist you better. If you have an app that is freezing, not loading, or crashing, you should: 1. This firmware also corrects issues with VUDU UHD playback errors and video freezing errors. this post fixed the issue - https://eu.community.samsung.com/t5/audio-video/no-surround-sound/td-p/156686. See our privacy policy here. Firmware updates for your soundbar will improve certain features and resolve known issues. Update the firmware for audio drop issues on NU6 models. Reset Smart Hub on your TV. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar. Come meet a Samsung representative for your S10 purchase. so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. * For Samsung Supplies information go to: * For S.T.A.R. Want to get hands-on with latest Galaxy device? Soundbar settings have rear speakers ON and at +6. live support 24/7*. This site uses cookies to enhance your web site experience. Message and data rates may apply. selection. Please take our brief survey. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Please share your ZIP Code to find a nearby Best Buy location. This can be fixed with a firmware update. Let us walk you through installing the firmware so these issues can be resolved. the setup is greyed out and I cannot even try. Mine it was 112 and I've set-it up to 44 and now it works fine! Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. Browse answers, ask questions and get solutions from other Samsung customers. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Hey gang, Poll above! Blue light is on and steady. The issue is that when the soundbar is turned off for some time (overnight) it will lose it's connection with it's Subwoofer and it's two Rear Surround speakers. The first 2 items work fine (except the BT skipping issue noted in the other threads). I have a QA65Q6FNA which connects to speakers via bluetooth, but has a delay of 2 to 3 seconds. I am not able to connect the speakers via wifi? Discussion Starter • #1 • Dec 6, 2014. Cold boot the TV. Delete the app from the TV and download it again. Free standard shipping, exclusive offers and financing options. Rear speakers: SWA-8000S . The display on the soundbar will cycle UPDATE > BYE > ON 3 times. Hi everyone, I'm hoping someone can help us. Unplug the soundbar, the subwoofer, and the rear speakers for 30 seconds, then plug them back in. Sorry, there is insufficient stock for your cart. Easy sign-in, Samsung Pay, notifications, and more! By continuing to browse or use this site, you are agreeing to our use of cookies. You can disable the voice guide if you don't like it, but if you are unable to disable the voice guide, there is an easy fix. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The firmware update starts automatically. If you notice that your TV has abnormal colors, has a double image (ghosting), or the image looks blurry, just know that we are aware of the issue and you can fix it right now. The rear speakers are connected, but not working properly. Ive got a new Samsung Q70R tv and picked up the HW-Q70R Soundbar with swa-8500s in a combo bundle, and i have it all setup but the option to setup wifi speaker surround is greyed out. By ticking this box, I accept Samsung Service Updates, including : No sound from rear speakers or subwoofer on the HW-Q90R, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|sound-bars|q-series|2019-q-series-soundbar-w-dolby-atmos-hw-q90r. and trade-in questions answered, Text SMSCARE to 62913 to receive , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Turn the soundbar on, and insert the USB drive into the Service port. Please contact us via Live Chat for a faster response. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Update the TV's software. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Im having the same problem. The HW-S40T soundbar has a voice guide that audibly announces the source when you switch sources. The rear speakers are connected, but not working properly. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Fast, easy checkout with Shop Samsung App. Followed the connection instructions and seems to be working as far as I can tell. New firmware has been released to fix issues with static audio or audio drop outs on the NU6 series model TVs. Not able to turn off the voice guide on Samsung HW-S40T Soundbar. Ive got a new Samsung Q70R tv and picked up the HW-Q70R Soundbar with swa-8500s in a combo bundle, and i have it all setup but the option to setup wifi speaker surround is greyed out. If your soundbar is connected to the internet, that way is usually easiest, but many soundbars don't have that function.