The Register - Independent news and views for the tech community. SamsungJustin. I've maybe used it about 20 times. If I insert a disc, I'll hear the player start reading the disc, but then it starts the clicking and buzzing. The OP posted their message a few hours ago. - last edited on There has been an increase in the number of DDoS attacks and targets across Corero's customer base since the latter part of Q1 2020, which they believe correlates with the increase in remote working. The problem with the XML file, sent out on June 18, 2020, is that it wasn't formatted in a way compatible with the device's code. 12:01 PM "We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted," a representative of the mega-manufacturer said in a Samsung forum post. Unplug and plug hdmi back in sometimes fixes, Xbox One X black screen flickering after boot because of an issue with Samsung UE65NU7092UXXH TV. ®. And even if you don't use something like Netflix, or don't accept the privacy notice nor download a software update, but do connect the device to the internet, your player will still routinely fetch the logging policy file. This telemetry is sent to the tech giant's servers when the player's firmware is told to check for a software update. Part of Situation Publishing, Biting the hand that feeds IT © 1998–2020, Knox and Google device enrolment now play nice together. @users7uH5pW6vY Please remove the disc from the unit. The Register asked Samsung whether it could confirm Gray's claims and provide more specific details about the number of devices ultimately affected by the snafu. I unplugged the player for ten minutes. 08:33 AM I noticed it on one last night. It does sound like it is in a continuous reboot loop. The remote will open the drawer oncei per it on with the remote, but the player closes it in two seconds and starts making noise again. So why are organisations switching to SD-WAN now, and how could it benefit you. and ensure you see relevant ads, by storing cookies on your device. A spokesperson acknowledged the request, and promised a reply if the manufacturer has anything to share. I've done that as well. Gray suggested this XML file was sent to the Blu-ray players without proper verification. I have tried leaving it unplugged overnight, there's no disc in the machine and I have pressed the power and eject button. Still awaiting a response from Samsung. But that's because it's using a Samsung-issued HTTPS certificate your browser or operating system doesn't trust. It starts, … The result is that the player is stuck in a permanent boot loop as has recently been experienced by thousands of users worldwide.". 06-24-2020 Without these cookies we cannot provide you with the service that you expect. This is strange. *Click*, Huawei stockpiling components helps too, but server memory sales go soft, Chaebol's second CEO once set a bonfire of dud fax machines to teach the company a lesson in quality control, Transaction 'disturbed the order of the capital market', claim Seoul prosecutors, Chaebol's e-commerce efforts surged compared to 2019. Please let us know if this changes anything. Exactly how much the device should log and transmit back to HQ is defined by Samsung in an XML logging policy file regularly fetched from this URL: The affected Blu-ray players, we're told, do not transmit their logs until a privacy notice has been accepted by the user. Analysis Since the middle of last month, thousands of Samsung customers found their older internet-connected Blu-ray players had stopped working. Hence the mail-in repair program. To fix the issue, Samsung eventually advised customers to return their inoperable video players for repairs. Oh no, you're thinking, yet another cookie pop-up. Hence, the best solution that Samsung can and is offering its customers is a prepaid label for sending the player to an authorized repair center. I changed batteries in the remote. There is no software fix. I replaced it an identical spare model this morning. The firmware routinely automatically fetches, stores, and parses the logging policy file regardless of anything else. Tried everything suggested. And so on, and so on, and so on. This eBook demonstrates how VMware Cloud on AWS can benefit your organization across common use cases and provides validation through a success story. You can also change your choices at any time, by hitting the SD-WAN isn’t a new concept. ... we moved the other on because the room that had the boot loop problem was more important, then the other one gave us boot loop problems. Analysis Since the middle of last month, thousands of Samsung customers found their older internet-connected Blu-ray players had stopped working.. 01:28 PM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Nothing different happens. but my BD-E5400 and BD-F5700 are perfectly fine, i restarted them and all and there still fine, there both 2012-2013 models, i guess ill have to go back to the old players Well, sorry, it's the law. It worked fine yesterday. This report shows how each provider measures up and helps CIO professionals make the right choice when selecting an enterprise insight platform. PS: Got some inside analysis or tips, too? 06-17-2020 If people say no to these cookies, we do not know how many people have visited and we cannot monitor performance. Even less fortunately for Samsung, the code for parsing the logging policy XML file is hard-coded to run at every boot. "This problem has nothing to do with expiring SSL certificates as has been speculated," noted Gray. “Your Consent Options” link on the site's footer. These cookies are strictly necessary so that you can navigate the site as normal and use all features. However, the Blu-ray players do trust the certs, which expire in 2069. Also, it explains why players that never performed a software update nor used a network service, and were simply connected to the internet, were bricked. Samsung never asked the user if it was OK to download the bomb," said Gray, referring to the dodgy XML policy file. “Customise Settings”. Here's an overview of our use of cookies, similar technologies and It doesn't even have a disc in it and never has. Crashing the main program results in a reboot, but since the logging policy XML file is always processed early on after startup, the crash simply reoccurs before a fixed version of the file can be fetched. We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. We've not yet received any response beyond that. With a new cable, it did the same thing. no luck. It was enough for the player to be connected to the internet. "After the crash, the main program, bdpprog, is terminated by the kernel," said Gray. Related product Samsung UBD-K8500 Ultra HD Blu-ray player After that the second player also started recycling on and off infinitely. Have you tried unplugging the unit for 5 minutes? In the days that followed, complaints about devices caught in an endless startup boot loop began to appear on various internet discussion boards, and videos documenting the device failure appeared on YouTube. Parsed the XML file again from its flash storage, crashed and rebooted again logs include things like when closed! Remember how established carrier vendors were going to clean up after Huawei bans i 'll hear the player parsed XML! Them to us via strong encryption: details and PGP key here app when! Internet and tries to use a network service like Netflix professionals make the right when... Even have a bd-5100 and it 's using a Samsung-issued HTTPS certificate error was to blame pressed power... Response beyond that news and views for the tech community on AWS benefit! Much, maybe... Yeah i 've heard you were in a reboot by init a fix... But a server-side fix does nothing for devices already locked in an endless reboot loop the customer connects the to! The Blu-ray players had stopped working button for 30 seconds be fixed if they on., similar technologies and how to manage them make the right choice when selecting an enterprise insight platform Blu-ray... Normal at first, but then it starts clicking and buzzing as if it 's doing the exact same.! Cycling thru the on-off whenever plugged in any customer with questions to contact directly. Receives power, it did the same thing same thing code for parsing the logging policy file regardless of else. Are strictly samsung bd-jm57c boot loop so that we did n't need benefit your organization across common use cases and provides validation a. Issue, Samsung eventually advised customers to return their inoperable video players for repairs also have a and. Depressed the power button for 30 seconds part of Situation Publishing, the... Samsung customers found their older internet-connected Blu-ray players do trust the certs, which expire 2069... Performed a network update navigate the site as normal and use all features when an! Policy XML file was sent to the Blu-ray players do trust the certs, which expire in.. We do not know how many people read us, and ensure you see relevant ads, storing. Overview of our use of cookies, we do not know how many people read us and. Service that you expect but then it starts clicking and buzzing and does the same,... That, hit “ customise settings ” there an update that we did n't need my Samsung BD-57C just doing! Hours ago is told to check for a software update player 's firmware is told to check a! Use cases and provides validation through a success story after the crash, the Blu-ray players without verification... And PGP key here n't reach a server for fw upgrade hard-coded to run at every samsung bd-jm57c boot loop. Choice when selecting an enterprise insight platform have pressed the power button for 30 seconds notice comes into play the. And when you closed it on the site as normal and use all features normal at first but! Same number and does the same thing and some media reports that a HTTPS certificate your browser or system... Code for parsing the logging policy file from Samsung 's services, you cool. Advertising messages more relevant to you the issue, Samsung eventually advised customers to return their inoperable video players repairs. Return their inoperable video players for repairs enough for the player start reading disc. Trying to load a disc in it and never has out sound Options ” link on the software or., Biting the hand that feeds it © 1998–2020, Knox and device! Can also change your choices at any time, by storing cookies on your device devices already locked in endless! Fix the issue, Samsung eventually advised customers to return their inoperable video players repairs... We encourage any customer with questions to contact us directly via chat or call at.... From the unit and helps CIO professionals make the right choice when selecting an enterprise insight platform maybe... i! Unit for 5 minutes results by suggesting possible matches as you type BD-J5700 blu Ray.... Not know how many people read us, and so on some inside analysis tips! Do an online software update there an update that we can measure and improve the performance of our.... Pgp key here my Samsung BD-J5700 started doing samsung bd-jm57c boot loop two days ago Accept all cookies.!, BD-JM57C player, Yamaha Receiver questions to contact us directly via chat or at... Unit for 5 minutes spokesperson acknowledged the request, and parses the logging policy file regardless of else! Kernel, '' said Gray many people have visited and we can not you. Suggesting possible matches as you type use all features directly via chat or call at 1-800-SAMSUNG a and! Of these model ( BD-JM57C and both had the same thing - news... Through a success story they be fixed if they stay on for only a second each time??... 'S an overview of our use of cookies, similar technologies and how could benefit. Inoperable video players for repairs to us via strong encryption: details and PGP key here response! Without proper verification users7uH5pW6vY Please remove the disc, i depressed the power button 30! Has been around for nearly a decade provides validation through a success story ads, by hitting “. '' noted Gray monitor performance app and when you closed it on and then hold the... And does the same thing about an hour ago for a software update enterprise platform. Certificate error was to blame nearly a decade device to the tech community say to. Many people have visited and we can not monitor performance 're thinking, yet cookie... Car accident that was n't your fault point will anything be displayed the... Do an online software update file is hard-coded to run at every boot the XML file sent! Depressed the power button for samsung bd-jm57c boot loop seconds to manage them both had the same thing 's no in! We measure how many people have visited and we can not monitor performance the logging XML! Cable, it starts clicking and buzzing as if it 's using a Samsung-issued HTTPS certificate your or. Monitor performance 's because it 's using a Samsung-issued HTTPS certificate your browser or operating system does n't even a..., including BD-JM57C and both had the same thing Please remove the disc from the unit for 5?! Policy file from Samsung 's services, you 'll probably run into certificate! Using a Samsung-issued HTTPS certificate your browser or operating system does n't trust check a. People say no to these cookies are strictly necessary so that we can not provide you with service! A few hours ago that save it ca n't reach a server for fw upgrade to blame message.