3. Emma opens the CC&C app on her cell phone and texts Eddie, the ED Charge Nurse, at the local hospital. Treat patients with respect and dignity. The best health professionals are always looking for strategies and tactics to help them improve the patient care experience. Being in the hospital can be scary. Poor team communication has been cited as the number one cause of unnecessary patient deaths related to medical error since the 1990s.” – citing To Err Is Human: Building a Safer Health System from the Institute of Medicine. Then there’s this from the American Nurses Association: “There is a well-established link between team communication, worker morale, and patient safety. Always ensure your written communication is concise and easy to understand. She presses the call button to ask when she’ll be discharged. Patty describes what she’s feeling, and after Nancy checks Patty’s blood pressure, she suspects sepsis. 5 Benefits of Interprofessional Collaboration in Healthcare, 6+ Benefits of Effective Communication In Nursing, How to Develop a Nursing Care Plan for Your Hospital, How Nursing Informatics Improves Patient Care, Making a Fair Physician On-Call Holiday Schedule, they describe marked improvements in multiple metrics, improve your efficiency, job satisfaction, and productivity, When speaking or listening, turn your face and your body toward the patient, and when possible, Practice active listening and do not interrupt, Pay attention to nonverbal communication, such as body language, posture, and gestures – both yours and your patient’s, Demonstrate compassion, patience, and empathy, Avoid medical jargon, foul language, slang, sarcasm, and deception, Be sensitive to religious and cultural differences, Consider how your words could be interpreted – or misinterpreted – by the patient, Efficiency of patient transport and discharge, Elapsed time between ordering tests, getting results, and deciding next steps, Response time to in-hospital medical emergencies. The Importance of Effective Communication in Healthcare Practice. Health Literacy. Often act language to express the meaning of language can not express, and can fully reflect the care workers demeanor, bearing, will help improving communication effectiveness. And keeping track of Care Team members? This is a rare opportunity to deploy technology quickly and have an immediate positive impact on nurse productivity, job satisfaction, and patient outcomes. Nancy, the nurse, is alerted by her mobile device immediately. Nurses in leadership positions are not the only ones who need this skill. Certainly, they were aware of these Joint Commission findings: “Ineffective hand-off communication is recognized as a critical patient safety problem in health care; in fact, an estimated 80% of serious medical errors involve miscommunication between caregivers during the transfer of patients. Patty, the patient, is lying in her hospital bed, not feeling so great. Eddie reads the Stroke Code and short clinical story from Emma, then forwards the message to the Trauma Team. What’s one way the CC&C system brings better communication in nursing and improves patient care? The Joint Commission published seven National Patient Safety Goals in 2017. However …. There’s no need to race to a computer and log in to the system. Phyllis’ action alerts the entire Discharge Team and sets up everyone’s task list. Then, six hours after Patty’s treatment, the app’s EHR integration alerts the current members of the Sepsis Response Team to revisit Patty. … The CC&C system sends a Discharge Summary to Patty’s PCP. This guide illustrates seven proven ways that a secure, healthcare communication and collaboration solution can be used to combat outbreaks, like COVID-19. She doesn’t need to look up members of the Sepsis Response Team. They may come from different countries, cultures or religions. This system not only lets you send a secure message to any other clinician but also tells you when they’ve read it. Faster discharges ensure fewer patients remain past the cutoff time, which removes the risk of acquiring a (totally avoidable) nosocomial infection. At this point, we’ve set the stage. Patty and Steve are having a really bad week. Yet their greatest challenge and perhaps most vital task is communication. The discharge process is highly efficient. Because Nevin has already received a discharge alert for Patty, and without leaving the room, can tell her she’s scheduled for discharge within two hours. Because the quality of communication between nurses and the entire patient care team impacts not only patient outcomes and the overall patient experience but also many other metrics. 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