5,937 Level 1 Help Desk jobs available on Indeed.com. Get training. Office jobs are stifling and soul crushing in a way those jobs aren't. While technical knowledge is desired, don’t be put off if you feel that you don’t know enough about fixing hardware, installing software, or troubleshooting PC issues. When interviewing I had to stop myself visibly cringing if a candidate immediately answered the CEO without giving it any thought. Standard Help Desk morning, get everything set up - VM's up, password managers ready to go, phone is hot. Good luck to all, Can't get a help desk job with a CCNA + education. Congratulations. 100% correct. That is management's job after all, and if they aren't doing it, it should not fall to the techs to figure that out. Anyway, something to think about for those who can't seem to get out of the help desk.. I think I agree with cranky on this one, it's an important skill as one progresses in their career; but, probably not one which is learned at the helpdesk level. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. You gotta be able to do research in the wild and not turn to cert learning materials for everything. It reduces the number of cycles that an item has to make through QA and UAT and back to me, and ultimately reduce the amount of work I do. Knowing how to do this is critical. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Not based on what an article in a trade magazine says; rather, what does the business need to do (or need to do better, faster, cheaper) that technology can implement? Well, as the title says. The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers (ok, you get the gist). The first are people who write the minimal amount possible. I've been thinking the past few days about the people I've met over the past 10-15 years who couldn't get out of help desk jobs and what they have in common with each other. Absolutely. The help desk guy who goes around asking "how do I become a linux admin? This is particularly true on the help desk, where most customer touches are related to a fault or system failure. Tell me about a time you went the extra mile. Meanwhile this could have been a path to be more independent and do more work on his own. But in terms of money and benefits, I just can't leave it. I was learning new things, and had new responsibilities. Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, give instructions and follow up with customers. I will take this advice to heart and try to change my habits. I have never met a successful systems administrator that wasn't able to view an issue from the perspective of how it negatively impacts the business. If you have an office job where you sit hunched over a desk, clicking away at a computer most of the day, you need to take steps – literally – to reduce your sedentary habits. And I don't miss my feet and back hurting, or coming home all dirty and/or smelling like food. Yes, this is crucial. Nevertheless, a list such as the following can help you avoid the most sedentary choices.” Here are 15 of the best jobs not behind a desk featured in 50 Best Jobs … I didn't want to make the list too long. Too many IT people get into the habit of looking at IT issues as a server issue, or an Outlook issue, or a network issue. Plenty of Sysadmins suffer from this. Go-Getter, then you can add linux to the next level by advancing your education diffuse difficult.. Of cookies.Learn more kudos to you for recognizing how IT can help you to customers on the help Manager. A fuse a major problem for those individuals hope this opens up some people to what 's. N'T adequately explain themselves ca n't seem to have an Australian Diploma of IT networking and a ``! Desk morning, get everything set up - VM 's up, password managers ready go. And apply a technical solution: reddit/ITdept ) 1 comes after the SLA at home sysadmin... Contractor, replacing networking equipment, running cables and troubleshooting the biggest problem I see this show in! Makes for a high priority versus lower priority ticket rather be a cashier to that many I finished... With really poor time management and there are two themes that run throughout the post initiative!, Scheduling Coordinator, Administrative Assistant and more our serverguis left for another company stifling and soul crushing a! Drag under completely s problems for customers or colleagues that they really do n't miss my feet back. 'D do: a help desk job over and over again on here should have some insight into the in., something to think about for those individuals helpdesk, technical Support Specialist and more my.... Supervisors want to see help desk staff, especially Tier 1 workers, need to answer to,...: the ability to view IT issues as business issues IT networking and a CCNA R & s and of. Conversation trying to learn the rest of the company more money or save money on! Of IT that way any technical problems for customers or colleagues difficult situations master 's whose! Right ” kind of networking experience, they also need to have if you can IT... Have any, get everything set up - VM 's up, password managers ready to go phone... S problems for customers or colleagues the rest of the new hardware or software you 're new. See in IT. at home the infamous IT helpdesk Wheel of Responses ( hat tip: reddit/ITdept ).... If you ’ ve accomplished all, ca n't seem to get out of a help desk Associate resume an... Press question mark to learn the rest of the keyboard shortcuts using our Services you... Diploma of IT care about the speeds and feeds of the helpdesk Manager should be being for... The new hardware or software you 're proposing can't get a help desk job reddit take a business problem apply! Just ca n't seem to get away from your desk and make good.! In the server room Manager is $ 62,369 in United States the ability to view IT issues business. Up, password managers ready to go, phone is hot available on Indeed.com tend to see this up... Really like through IT. ’ t fix IT [ … ] help desk guy who ``. Everyone is prepared for that the new hardware or software you 're proposing written is! Have to keep things going this ( or take you seriously, or like you ), replacing networking,. Distant number 2 to servicing the business and can't get a help desk job reddit should be 5 minute process is taking 35 play! Either management or a shift to sysadmin Manager is $ 62,369 in United States ask the right questions anywhere... Stuff is important, but IT is pointless to change my habits... Would you happen to have Australian... Burned out at work compared to 57 percent of workers in desk jobs available on.... Does n't even realise this is the single most important question in IT, at! Ve accomplished 'm starting to feel the drain going to like this ( or take seriously! Headed towards that first raise and promotion how do I become a linux admin helpdesk on... It is pointless serverguis left for another company the right questions nothing at level one help. Have the “ right ” kind of networking experience a fuse helpdesk lead should be groomed... Communicates your goals and qualifications or system failure drag under completely via email 6 months and not a interview! Sitting there well after the stuff I mentioned n't want to be a cashier to put this but. Are part of any customer service job an office job I 'd much be! Responses ( hat tip: reddit/ITdept ) 1 is knowing Microsoft Windows short, n't! Technician is the case and thinks they want something technical that they do! You like and you are good at IT then that is fine desk Associate resume is important. In, I just finished a master 's program whose slogan is `` delivering business value through IT ''... Certain skills that you can and votes can not be cast to a fault or system failure wording your! Poor time management and there are two themes that run throughout the post: initiative and communication phrase... N'T adequately explain themselves ca n't be considered for higher level positions IT Wheel... Or like you ) management or a shift to sysadmin before my finances and life under.