As such, please do not use any containers and/or materials you wish returned. You can reach us from 8:30am–5:00pm Monday-Friday Eastern Time. For the best experience on our site, be sure to turn on Javascript in your browser. Once out, Shake the cassette to make sure that it is empty. The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age. Using the thumb and forefinger of your other hand, grasp the tip of the pen and twist gently. © 1999–2018 A. T. Cross Co. LLC. If you would like to speak with a customer service representative, please call 1-800-ATCROSS (1-800-282-7677).We would love to hear from you. Using the thumb and forefinger of your other hand, grasp the tip of the pen and twist gently. With a little practice, you can adjust your Twist Cross Ball Point pen with one hand, although it is more easily accomplished with two. Be careful not to overtwist, as this will cause excessive wear and tear to your pen. As the tip of the ballpoint emerges from the pen case, slow your action. Hold your Twist ballpoint pen in the hand with which you write. As the tip of the ballpoint emerges from the pen case, slow your action. Repairing Watches, Servicing a Cross Timepiece - US, https://www.cross.com/cr_en_us/warranty-services. Headquartered in beautiful Providence, Rhode Island. Copyright 2020 Leaf Group Ltd. All Rights Reserved. It’s what hasn’t changed. If the band at the base of the eraser is black, (Cassette) Insert a new cassette as follows: Grip the black acrylic eraser holder and pull gently. Push a new Cross 0.5mm lead cassette into the pencil barrel until a click is heard. For assistance with repairing or servicing A. T. Cross watches, please follow the watch warranty instructions provided. If you have any questions about our online warranty service, or any other questions about repairing or servicing your Cross products, feel free to contact a Customer Service Representative by email or by telephone 1.800.561.1621. In the case that your writing instrument is no longer in production and cannot be repaired, Cross will replace your existing writing instrument with a comparable Cross product. I have freed up a couple of very stiff Cross ballpoint mechanisms by soaking just the mechanism end overnight in naptha (cigarette lighter fluid). // Leaf Group Lifestyle. Twist Cross ballpoint pen users benefit from its ease of use, limited lifetime warranty and sleek, professional design that compliments both men and women in the corporate world. Hold the pen straight up with the tip pointing towards the ground. Twist the ballpoint into position by turning the tip in either direction with your thumb and forefinger. And we still make products unsurpassed in design and craftsmanship just as Richard Cross did one at a time and by hand. JavaScript seems to be disabled in your browser. All Rights Reserved. The quality of our merchandise is reflected in the quality of our Customer Service Specialists. Turn the old Cross pen refill plastic cap counterclockwise to release. Be careful not to overtwist, as this will cause excessive wear and tear to your pen. To proceed at this time, please complete our online product warranty form and follow the instructions provided. Please note, there is a $10.00 fee for shipping and handling. No guarantees, as a couple of others never did become free. The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument through our warranty against mechanical failure, regardless of its age. For the best experience on our site, be sure to turn on Javascript in your browser. He has also appeared on national radio programs in the U.S. and Canada speaking on men's fashion trends. Corporate Gifts: Please contact corporate@cross.com for your best solution, complete our online product warranty form. Compare the old refill with the new refill to make sure the new refill is the correct type. For a nominal handling fee (in applicable states), Cross will repair or replace your writing instrument or accessory as required and at our discretion. Hold your Twist ballpoint pen in the hand with which you write. For service outside the United States, please follow the international warranty instructions. In view of the fact that that the life of a pen can span generations and eventual damage can occur, reasonable repair charges will be levied for repairs other than mechanical failure. Our quick and easy online process will provide detailed instructions on how to send in your item(s) for service. Retract the ballpoint tip by first holding the pen gently with your writing hand, then twist the tip in the reverse direction until you feel resistance and stop; the ballpoint writing tip should be fully retracted when you begin to feel resistance. Founded in Rhode Island, where it is still based today, the Cross company is a staple of business professionals and has a wide range of prices and writing instruments. Pull up to remove the old refill from the pen barrel. It's from one of those pretty standard pen/pencil sets, 12k gold-filled body, silver-colored tip, black end with gold central dot, tapered at both ends.