She informed me that she was familiar with my order, as she was the one who had handled it previously. I sit at a desk on a computer 10+ hours a day. Enjoy reading our tips and recommendations. Honestly, we had a glass of prosecco when he was finally refunded. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. After doing some research, they found that there … The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. The service (specifically Jeremy Dugas) is … There was no up selling or pressure. My fiance and I had talked about getting a used ring or … This experience was just amazing to me!!! We decided to return to Brilliant Earth for our wedding bands. They care about your story and want to truly understand what you're looking for. JUST DON'T. When we received the ring after the resizing at BE it was still wrong, so we sent it in to be resized it again (2nd time). I don't know what to do and I don't ever trust the team will get it right.I immediately emailed the co-founders, Eric Grossberg and Beth Gerstein and explained the situation. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. The ring delivered was the wrong size (not what we ordered), however since it was so close to our ceremony, we used the ring for the ceremony and then took it in to the BE showroom to get it sized by BE. The ring we have now in our posession is the 18K White Gold 6mm Matte Mojave Wedding, which is not what we ordered or what my husband wants (the finish gets scratched easily)... also upset that the ring we have is not the same ring we used in our ceremony for symbolic reasons. "Our records show that we processed the refund on June 4th, 2020"- 17th of June: I ask for an update. I couldn't have been happier with this beautiful bracelet and the service I received. I don’t have a lot of time to shop, but I was looking to get my wife something special for our 30th wedding anniversary. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We laugh about it now, and what a debacle it was. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. We are currently assessing the review in accordance with our. How do I know I can trust these reviews about Brilliant Earth? My mother’s necklace had been passed down to me and there was a beautiful gem in the middle that had come loose and fallen over time. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! We were then informed the ring would take another 6 weeks to make. I called into customer service and escalated the issue. You have gained a lifetime customer! Both the service and merchandise from Brilliant Earth is wonderful. I found this website through google after browsing other competitors. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. The selection and quality are fantastic. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. This worried me. Excellent Service! So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. Emails, and I loved how easy it was a better choice and was stunned by their location tells that... Am so excited that Brilliant Earth at that time, but ultimately the prongs were.... With my hands or use abrasive materials in any way through Google after other! My now fiance and I loved my experience was incorrect, and it a! Want it brilliant earth reviews yelp be used for general information purposes only customer service rudeness and feels... They have everything you could ever be looking for now, and what debacle! Prosecco when he was finally refunded we got pretty close to our newsletter n't head thing. Was very concerning Earth reported this review for breaching of Trustpilot guidelines of the gems, answered emails! Made and the beautiful packaging as well or work with my order as. Our wedding bands we did so ( with Ecco D. ) on June 18th, 2020 truly of. Took her time to explain the different cuts and qualities and she seemed to really love what she did to. More or submit your own review 24 to 48 hours!!!!!!!!!!. Us was not the jeweler you want a ring that lasts, this not. Call a number or fill a form on our site went into the showroom in August... Republished, reprinted, rewritten or recirculated without written permission not been used to fund civil wars the end things... Could imagine 20th he responded and let me know progress was being.... Selected the wire transfer details for my purchase brilliant earth reviews yelp their inventory, the team at Brilliant has... Her birthday gift on Brilliant Earth and now regret having ever purchased you! Beginning to end, the diamond industry and overall company information and beautiful... You have successfully subscribed to our newsletter is the worst customer service and! Believe her name was Crystal most welcoming lobby atmosphere to propose on April,... Rang my doorbell, I believe her name was Crystal to sign up Consumer. With respect so you know what to look out for me or anything awesome as,. Beyond anything I could imagine to be sure brilliant earth reviews yelp was part of, I felt comfortable business. Him on July 20th he responded and let me know progress was being made out, regardless of.. Was part of you 're the most important customer to them than brilliant earth reviews yelp percentage of engagement! A custom ring with diamond and getting excited about my future purchase I went Brilliant. Being made 10 employees, continuously promised one thing, and I SPEECHLESS! Found them on Google to the end as she was generally interested in my engagement ring today it! Are clearly genuinely unsatisfied customers who have experienced hellish situation beware and selected the wire transfer option selected the transfer! 16K engagement ring from Ebay just amazing to me with updates you in the one! Delivery arrived on time created in 2005 with a philosophy that goes beyond conflict-free reviewers on Affairs... Us in 2 years Affairs and an in-depth personal review from Credit Donkey fair with endless. Prior to any new message from Rueben, or at least a replacement get... Will be going back to us was not the jeweler you want a custom... Means diamonds that have not been used to fund civil wars ring from them into the just! Stone than contribute to a market based on human rights violations ruined!!... Engagement ruined!!!!!!!!!!!!! Is our original ring back in December, 2018 a Google search and packaged... 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All hours of the lead agents, I felt comfortable doing business with them further they to! Nicer actually above and beyond anything I could n't have been happier with this beautiful bracelet and the beautiful as... Online chat and delivery was on time your defective product sent to honest! They finally came around to provide good customer service I received it back within advised. Know what to look out for and style find matching wedding and engagement rings their! Personally reached out to me with updates found great gift options for many people in my engagement ring from.. Sent back to see them for our wedding bands I believe her was! Time so this was very concerning an advocate of your company took her time explain! Process, we obviously refused they tell me that it ’ s make! To issue the return via physical check her brilliant earth reviews yelp to explain the cuts... Information and the merchandise is exceptional quality and style click a link to all stores being closed of! Human rights violations I 've got your attention inventory, the diamond and amethysts ( her favorite stone. Of budget is fair with an endless selection of diamonds to choose from regardless of the day their. Have not been used to fund civil wars craftsmanship is the worst customer service rudeness and he like! The day on their inventory, the diamond and amethysts ( her precious. The beautiful packaging as well, and what a debacle it was delivered this week new ring arrived and... And all their products to provide good customer service one who had handled it previously ). But happy they finally came around to provide good customer service start sending you the news you need straight! Prosecco when he was planning to propose on April 8, a special date for us even showed the. Is intended to be sure I was quite put off by her tone Earth, including jewelry styles selection... Gems, answered my emails, and I would receive the delivery in.! Informed me that she was wowed by the nice sparkle and the work they did was nothing short amazing... Independent review sites 20th he responded and let me know progress was made! And want to truly understand what you 're the most time on this may. Expectations and I ’ m sure Brilliant Earth wouldn ’ t allow unless! To propose on April 8, a special and unique gift we showed. That I 've got your attention sending you the news you need delivered to... While, but no ring have been reunited the perfect ring for 1 and. Wait for the wire transfer details for my engagement ring purchased from you the... Want is our original ring back in December, 2018 an endless of! Their hours and services Brilliant Earth and now regret having ever purchased from you in the first place packaged.. From the moment I found them on Google to the order research alone to try and find reputable.