Activity 2 Part 1: A lesson learned from an unsatisfactory experience 1. Customer service roles are heavily focused around the satisfaction and well-being of a client. 1 0 obj<>
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3 S50465A Turn over 6 Match the explanation to the term. Information •• The total mark for this paper is 30. (2) Explanation Term (i) A requirement for a specific service A Customer loyalty (ii) A perceived view of the service they will receive B Customer want C Customer culture D Customer need E Customer expectation 7 An angry customer has telephoned to make a complaint. j�\!������Nh�&��
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The National Retail Federation (NRF) Customer Service Test is the most popular option for this since they work to improve customer service career accessibility for students, job applicants, and customer service employees seeking a promotion. Customer service assessment test helps employers to assess and hire customer service representatives. Send me the quiz You can now print it out and test whoever you want: your students, employees or even your grandma! Have you tried yourself in our online Customer Service Quiz yet? Leave your email to get the quiz straight to your inbox. It is a business’ objective to maintain their reputation and meet the set standard. I view every customer as a unique individual with a need to fulfill, problem to solve, or an issue to address. I believe that our customers are important to me, our department, our agency, and the State in general. Some customer service teams aim to solve the customer’s problem and get off the phone as quickly as possible. ��4�(l�O1��9 q���8V=��I0e�{*� �O�O�����q���=�t]�d�L���Kً��'���ϑ�Ùٹ��� ��^�������V�(8����G�����wF��f��`A�8��,�Ͽ3��s^���k��7�ͪ�
��a>�f��]�~��`�H As such, recruiters are looking for candidates to display the skill set required in order to thrive in this type of role. Start testing candidates with our customer service aptitude test now! However, the best companies will actually work toward building . It's an ideal test for pre-employment screening of candidates applying for a variety of customer service roles, including call center and customer support. <>
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Customer service skills test contains questions on service-based interaction skills, email handling, customer satisfaction, positive attitude, problem-solving skills, etc. 2. Customer Focus S M I N/A 1. 3. SPS Customer Service Skill Test For more information about skill tests, call Success Performance Solutions 717-291-4640 www.super-solutions.com Draft - Not for Reproduction. <>
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